Player Safety First
Responsible Gaming at rajabets
Gaming should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. rajabets is committed to equipping every player across Bangladesh with the tools, knowledge, and support they need to stay in full control of their gambling experience.
Built-In Player Protections
Tools Designed to Keep You in Control
rajabets provides a full suite of responsible gaming features that every registered player can activate instantly from their account settings. These tools are free, confidential, and take effect immediately upon request.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your rajabets account. Once your chosen limit is reached, further deposits are blocked until the period resets. Limits can be lowered immediately but increases require a 24-hour cooling-off period.
Session Time Reminders
Receive automatic on-screen notifications after a set period of continuous play — for example, every 30, 60, or 90 minutes. These reminders help you stay aware of how long you have been playing and encourage regular breaks.
Time-Out (Short Break)
Take a temporary break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. The break ends automatically when the period expires.
Self-Exclusion
If you feel that gambling is seriously affecting your life, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanent. Self-exclusion closes your account and prevents you from opening a new one. This is not reversible during the chosen period.
Loss Limits
In addition to deposit limits, you can set a maximum loss threshold over a daily, weekly, or monthly window. Once your net losses reach the limit you have defined, betting is paused for the remainder of the period regardless of your account balance.
Reality Check
The Reality Check feature displays a summary of your current session — time elapsed, total bets placed, net win or loss — at intervals you define. It gives you an honest, unfiltered snapshot of your gambling activity so you can make informed decisions about whether to continue.
1 Our Commitment to Responsible Gaming
rajabets believes that gambling is a legitimate form of entertainment — one that millions of adults in Bangladesh enjoy responsibly every day. Cricket betting, live casino games, slots, and other offerings on the platform are designed to be fun, engaging, and fair. However, we also recognise that for a small proportion of players, gambling can develop into a compulsive behaviour that causes real harm to themselves and to the people around them.
Our responsible gaming programme is built on four principles: prevention (giving players the tools to stay in control before problems arise), early intervention (identifying and reaching out to players who may be showing signs of difficulty), treatment facilitation (connecting players with professional support when needed), and protection (enforcing strict age verification and account security measures).
These are not empty promises. Every tool described on this page is fully operational within the rajabets platform and can be activated by any registered player at any time, at no cost. Our customer support team — available 24 hours a day, seven days a week in English — is trained to handle responsible gaming conversations with empathy and without judgment.
Our Core Belief: Gambling at rajabets should always be a leisure activity funded from disposable income, undertaken for entertainment, and conducted within limits that the player has consciously chosen and is comfortable with. The moment it stops being that, we want to help you pause, reflect, and if necessary, step back entirely.
2 18+ Age Restriction Policy
rajabets operates an absolute minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any gambling activity on this platform. This policy applies to all players across Bangladesh without exception, regardless of the product or game type being accessed.
To enforce this requirement, rajabets implements a multi-stage identity verification (KYC) process for every new account. During registration and before any withdrawal is processed, players are required to submit documents that confirm both their identity and their age. Accepted documents include:
- Bangladesh National Identity Card (NID) — must show date of birth clearly
- Valid passport issued by the Government of Bangladesh
- Birth registration certificate accompanied by a government-issued photo ID
Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended pending verification and may be permanently closed if satisfactory documentation is not provided. Any funds deposited by an unverified or underage account will be returned to the original payment source (bKash, Nagad, Rocket, or bank account) after investigation.
Protecting Minors in Your Household: If you share a device, mobile phone, or computer with younger family members, we strongly encourage you to log out of your rajabets account after every session and to keep your login credentials private. Consider using device-level parental control software to prevent access to gambling websites. rajabets accounts should never be accessed by anyone other than the registered account holder.
3 Warning Signs of Problem Gambling
Problem gambling does not always present itself dramatically. In many cases, it develops gradually — a pattern of behaviour that slowly shifts from entertainment to compulsion. Being able to recognise the early warning signs, whether in yourself or in someone close to you, is the first step towards addressing the issue.
The following are common indicators that gambling may have become a problem:
Chasing Losses: Continuing to gamble in order to recover money that has already been lost, often with increasingly large bets.
Lying About Gambling: Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Neglecting Responsibilities: Missing work, neglecting family commitments, or letting daily routines deteriorate because of time spent gambling.
Gambling with Essential Funds: Using money intended for rent, food, utility bills, or school fees to fund gambling activity.
Inability to Stop: Repeatedly trying to cut down or stop gambling but finding it impossible to do so, even when genuinely wanting to.
Emotional Distress: Feeling anxious, irritable, depressed, or restless when unable to gamble, or gambling as a way to escape personal problems.
Borrowing to Gamble: Taking loans, selling possessions, or borrowing money from friends or family specifically to fund gambling sessions.
Escalating Stakes: Needing to bet progressively larger amounts to experience the same level of excitement or satisfaction from gambling.
If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to use the self-assessment checklist below and to contact our support team at support@rajabets — all conversations are handled in strict confidence.
4 Self-Assessment Checklist
The following checklist is adapted from widely-used responsible gambling self-assessment tools. Read each statement honestly and consider how many apply to your recent gambling behaviour. This checklist is private — it is not submitted to rajabets or stored in any form.
In the past 12 months, have you...
Spent more money on gambling than you originally intended on multiple occasions?
Gambled to escape worry, stress, boredom, loneliness, or emotional discomfort?
Returned to gambling the day after a loss in order to win back what you lost?
Hidden your gambling activity or the amount you have spent from people close to you?
Borrowed money or sold something to fund gambling, or to pay debts caused by gambling?
Felt that you needed to gamble with larger amounts to get the same level of excitement?
Experienced conflict with family or friends as a direct result of your gambling behaviour?
Felt anxious, guilty, or distressed after a gambling session?
If you answered yes to two or more of these statements, your gambling may be causing harm. You do not have to be in crisis to reach out — getting help early is always easier and more effective than waiting. Please see Section 8 below for how to contact rajabets support and access professional resources.
5 Responsible Gaming Tools
All rajabets responsible gaming tools are available directly within your account settings under the "Responsible Gaming" section. You do not need to contact support to activate most tools — they can be enabled immediately by the account holder at any time. The following tools are available to every registered player:
- Deposit Limits — Daily, weekly, and monthly caps on incoming funds (see Section 6).
- Loss Limits — Daily, weekly, and monthly caps on net gambling losses.
- Wager Limits — Maximum single-bet or session-total wager restrictions.
- Session Time Reminders — Configurable pop-up alerts at 30, 60, 90, or 120-minute intervals.
- Reality Check — On-demand or timed display of current session statistics.
- Time-Out — Short-term account suspension from 24 hours to 30 days (see Section 7).
- Self-Exclusion — Long-term or permanent account closure (see Section 7).
- Account Activity History — A complete, downloadable log of all bets, deposits, and withdrawals made on your account, updated in real time.
Immediate Effect: All limit reductions, time-out activations, and self-exclusion requests take effect the moment they are submitted. There is no waiting period for making your account safer — only for making it less safe. Any request to increase a previously set limit is subject to a minimum 24-hour reflection period before the change is applied.
6 Deposit and Spending Limits
Setting a deposit limit is one of the most effective ways to ensure that gambling remains within a budget you are comfortable with. rajabets allows you to define limits across three time frames, and all limits apply across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers. A ৳5,000 daily limit, for example, means you cannot deposit more than ৳5,000 in total across all payment methods within any 24-hour window.
Daily Limit
The maximum total amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6). Resets at midnight BST.
Weekly Limit
The maximum total deposit allowed across a rolling 7-day window starting from the day the limit was set or last modified.
Monthly Limit
The maximum total deposit across a rolling 30-day window. Ideal for players who want to plan gambling spend as part of a monthly household budget.
Limit Increases
Any request to raise an existing deposit limit requires a mandatory 24-hour waiting period and a confirmation step. Decreases apply immediately with no delay.
To set or modify a deposit limit, log in to your rajabets account, navigate to Account Settings, and select the Responsible Gaming tab. The interface is straightforward and changes are confirmed via an on-screen summary before being applied. If you experience any difficulty setting a limit, our 24/7 support team at support@rajabets can apply the limit on your behalf within minutes.
Tip for Bangladesh Players: Consider aligning your weekly deposit limit with your discretionary income — the amount left over after covering essential expenses such as rent, groceries, utilities, and savings. A common responsible gaming guideline is to treat gambling as a leisure expense no different from cinema tickets or restaurant meals. When you have spent your entertainment budget, the session is over.
7 Self-Exclusion and Time-Out
When deposit limits and session reminders are not sufficient, rajabets offers two stronger interventions: time-out and self-exclusion. Both options result in your account being fully suspended — you will be unable to log in, deposit, or place any bets during the active period.
Time-Out (Short Break):
A time-out is designed for players who need a short pause from gambling — whether to take stock of their activity, deal with a period of personal or financial stress, or simply take a deliberate break. Available time-out durations are:
- 24 hours
- 48 hours
- 7 days (one week)
- 30 days (one month)
A time-out expires automatically at the end of the chosen period. You will receive an email notification when your time-out is about to expire. Re-activating your account requires a deliberate login — it is not automatic — giving you a final moment to consider whether you are ready to return.
Self-Exclusion (Long-Term):
Self-exclusion is a more serious commitment, intended for players who feel that gambling has become a persistent problem that shorter tools cannot adequately address. Available self-exclusion periods are:
- 6 months
- 1 year
- 3 years
- Permanent (indefinite — cannot be reversed)
During any self-exclusion period, your account is permanently suspended. You will be removed from all marketing communications immediately. rajabets will make every reasonable effort to prevent you from opening a new account under a different name or email address. Any account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) after the standard withdrawal verification process.
Self-exclusion is not reversible within the chosen period under any circumstances. Please consider your decision carefully. If you are requesting permanent self-exclusion, be aware that this decision cannot be undone. For temporary self-exclusion periods (6 months to 3 years), a reinstatement request can only be considered after the full exclusion period has elapsed and is subject to a 7-day reflection period and a support review call.
To initiate a self-exclusion, contact our support team directly at support@rajabets with the subject line "Self-Exclusion Request", or use the self-exclusion option within your account's Responsible Gaming settings. Self-exclusion requests are processed immediately upon receipt — you do not have to provide a reason, and your request will be treated with complete confidentiality.
8 Getting Help and Support
Reaching out for help is a sign of strength, not weakness. If gambling has become a problem for you or for someone you care about, there are steps you can take right now — and rajabets's support team is always available to assist with the first one.
Contact rajabets Directly:
Our responsible gaming support team is available around the clock, every day of the year, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). All responsible gaming conversations are handled in English and treated in strict confidence. No information you share will be used for marketing purposes.
- Email: support@rajabets — use subject line "Responsible Gaming Help"
- Live Chat: Available 24/7 via the live chat widget within the rajabets platform
- Response Time: All responsible gaming emails are prioritised and responded to within 2 hours during peak hours (06:00–24:00 BST) and within 4 hours overnight
What Our Support Team Can Do for You:
- Apply a deposit limit, time-out, or self-exclusion to your account immediately
- Provide a complete history of your account activity upon request
- Discuss your concerns confidentially without judgment
- Refer you to professional gambling counselling resources
- Assist family members or friends who are concerned about a loved one's gambling
You Are Not Alone: Problem gambling affects people from all walks of life across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. The support structures available to you are real, accessible, and confidential. Taking the first step to contact our team costs you nothing and could make an enormous difference.
Need to Talk? We Are Here.
Our responsible gaming team is available 24 hours a day, 7 days a week. Reach out any time — all conversations are confidential and handled with care.
support@rajabetsPlay Smart. Stay in Control.
Set your limits, explore our games responsibly, and remember — rajabets is here to support you every step of the way. 18+